We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria but we don’t only want to hear from you when something goes wrong. If you have any comments or ideas regarding the running of the practice please speak to the Practice Manager. Our Practice Complaints leaflet gives details of the procedure and is available from the Reception desk. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
Download our complaints leaflet (DOCX, 36KB)
If patients are not happy with the practice’s response to their concerns then in the first instance they should contact NHS Black Country Integrated Care Trust (ICB). Write to: Time2Talk Team, Black Country ICB, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH or complete their online complaints form.
Visit the Time2Talk website.
If patients are not happy with the response from Black Country ICB the next step is to contact the Ombudsman. Ombudsman Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP. Helpline: 0345 015 4033. Website www.ombudsman.org.uk